With 11 years of software sales experience, we've accumulated extensive service expertise. However, we couldn't find a satisfactory service system to provide better support for our users. So, we decided to develop our own service system to deliver a better support experience, whether for pre-sales or after-sales!
APSDAI Ticket System integrates with the order system - a truly unified service solution!
Let us briefly introduce some features of the APSDAI service system. It's currently in early Beta, and we know there are many details that need improvement, but our own 200+ sites are already using it in testing.
Bottom-Right Corner Popup
Using the traditional bottom-right corner popup feature.
What's different is that it supports not only global mode but also hidden mode, where you can use specific code to trigger the hidden service window.
Custom Configuration
Supports custom configuration for collecting information, colors, and more. Additional options will be supported in future updates!
Merchant Features
Supports drag-and-drop and pasting screenshots (various file types) from clipboard to send to customers.
Supports transferring tickets to different service staff for multi-person collaborative problem handling.
One-click order lookup via email address in the chat window.
Customer Features
The chat window is mobile-compatible, and ticket information is saved in the APSDAI customer account - convenient, fast, secure, and traceable!
In Closing
We know there's still much to learn and optimize, but we believe our experience will help the APSDAI Ticket System solve the problems of high communication costs and difficulty. Move away from traditional email communication and use an efficient ticket system to provide users with a better service experience!
Sneak Peek
In the first quarter after the new year, we plan to add email-to-ticket service - set up an email address, and when an email is received, it automatically converts to a ticket, allowing you to respond to users through the ticket system.
Finally
This is APSDAI's last feature release of 2024 and also the first feature of 2025. We're about to enter the holiday season. Wishing everyone a happy and prosperous new year!
