Ticket System
Efficient Customer Service
Integrated customer service ticket system with unlimited agent collaboration, helping you efficiently manage customer inquiries and after-sales service to improve customer satisfaction.
Improve Service Efficiency
Enhance Customer Satisfaction
Professional ticket system helps you standardize customer service management, improving response speed and service quality
Unified Management
Centralized management of all customer inquiries to avoid missing or duplicate handling
Multi-Agent Collaboration
Support unlimited agents, team collaboration on tickets to improve efficiency
Fast Response
Real-time notifications to ensure customer issues are handled promptly
Service Tracking
Complete ticket processing records for easy tracing and review
Satisfaction Rating
Customers can rate service to continuously improve service quality
Data Analytics
Ticket statistics analysis to understand common issues and service bottlenecks
Full-Process Ticket Management
Enhance Service Experience
From ticket creation to problem resolution, fully digitalized management
Ticket Creation
Customers can submit tickets through multiple channels with automatic categorization and assignment
Online Communication
Real-time communication within tickets, supporting text, images, attachments and more
Ticket Transfer
Support ticket transfer between agents to ensure professional handling
Notifications
Multi-channel notifications to ensure no customer message is missed
Standardized Service Process
Ensure Efficient Problem Resolution
Standardized ticket handling process to improve service efficiency and quality
1. Submit Ticket
Customer describes the issue and submits ticket, system auto-categorizes
2. Assign & Process
System auto or manually assigns to appropriate support agent
3. Communicate
Agent communicates with customer to understand and provide solutions
4. Close Ticket
Close ticket after resolution, customer can rate satisfaction
Ready to Get Started?
Launch your ticket system and enhance your customer service experience